• Address: Arlington, VA 22206 (map)
• Date Posted: 10/23/09

2806 S 24th rd Apt #8 Arlington, VA 22206
(703) 967- 5446 · laarissi5@aol.com
Alladin Laarissi

Objective
To contribute my prior experiences in administration, information technology and management to an organization and to assist people with their business needs.
Experience
2008 – 2009 Toyota Automobile Arlington, VA
Sales manager & Finance agent
· Manage the sales department in a professional manner.
·Maintain Excellent Customer Service Index.
· Set objectives. Then plan, organize, direct and control the sales staff to meet their goals.
· Maintain inventory control, dealership standards, assist the sales people in their selling operation, involve myself in customer follow-up, handle complaints, conduct sales meetings.
· Structure deals in accordance with lender and dealership guidelines.
· Analyze credit reports, be able to recognize a conventional deal and turn over accordingly.
· Disclose financial information to customers.
· Sell credit insurance and service contracts.
· Maintain good lender relations.
· Design and place advertising for special finance.
·Process tag & title work.
2007 - 2008 Toyota Automobile Arlington, VA
Internet Sales Manager
· Building a team that effectively supports clients, products and services.
· Driving the development of superior customer service and high performance.
· Managed over 20 sales representatives in the dealership.
· Constant suggestive selling to increase daily sales for the dealership.
· Meeting or exceeding aggressive sales goals which are set daily.
· Increased closing ratios from 13% to 22%.
· Suggested new products that increased earnings by 23%.
· Review sales statistics to measure staff performance and the need for improvement.
2007 - 2008 Toyota Automobile Arlington, VA
Sales & Lease Consultant
· Greeting customers entering the establishment to provide a welcoming atmosphere.
· Delivering excellent customer service and ensuring the customers receive an enjoyable experience during their visit.
· Developed Excellence In Sales training course.
· Great Customer Service Index.
· Hardworking, energetic, and reliable; recognized for assuming additional responsibilities.
2006 - 2007 IBM Springfield, VA
IBM Representative
· Contracted by U.S Post Services to do a mail study.
· Coordinate the interviewing, hiring and training of over 200 customer service representatives.
· Provided quality customer service with a high volume central processing and distribution center.
2006 - 2007 Verizon Wireless Alexandria, VA
Customer Service Technician
· Delivering excellent customer service and ensuring the customer receives and enjoyable experience during their visit.
· Provided quality customer service with a high volume central processing and distribution center.
· Responded to customer calls and inquiries regarding product orders, warranty issues.
· Kept apprised of products, services, promotions and warranties.
2004 – 2005 Wanadoo Technical Division Rabat, Morocco
Software Support Technician
· Take the time to listen to a customer’s needs; analyze equipment beyond what is required.
· Provided troubleshooting technical software assistance to customers.
· Assisted customers with installation of initial systems set-up for Windows XP, 2000, 98, ME, McIntosh
· Trouble shot network connectivity, network printing and user access issues.
· Provided software training on an individual and small group basis within a classroom setting.
2005 – 2006 Club Internet Rabat, Morocco
Supervisor and Technical Expert
· Supervised operators providing technical and customer services expertise.
· Trained new operators in all aspects of software.
· Evaluated and proposed improvements of personnel.
· Worked as a technical expert.
· Sold and promoted corporate software products and applications to new customers.
· Delivered excellence in customer service through situation analysis and timely resolve of escalating problems.
Education
2003 – 2004 University of Mohammed the 5th Rabat, Morocco
Information Technology and English Literature
2000 – 2003 El-Maghrib El-Arabi High School Rabat, Morocco
Baccalaureat Lettres – High School Diploma
Other Skills
· Fluent in English, French and Arabic
· Familiar with Windows XP, Microsoft Office (Word, Word Pad, Excel)
· Create websites
· Provide expert computer maintenance and troubleshoot hardware and software problems
· Customer service experience – enjoy working with and helping people
Credentials
Possess a valid U.S. Permanent Resident Card (Green Card) and a U.S. Social Security Card