• Address: 4990 Frolich lane, Hyattsville, MD 20781 (map)
• Date Posted: 10/03/09
• Job Type: Full-time

Job Title: Assistant Distribution Manager
Location: Hyattsville (Washington,DC), MD - 11048
Salary: $36K - $46K
Full-time


Job Summary

This exempt position concentrates efforts in managing the daily operations leading to the successful distribution of newspapers and/or other products to the client’s customers in accordance with corporate policy and standard operating procedures, ensuring customer service and financial goals and objectives are met and/or exceeded.
Essential Functions & Responsibilities
• Manage the daily operation of a distribution center.

• Oversee the printing, review and distribution of daily mail in advance of operations.

• Supervise the unloading of delivery trucks, ensuring receipt of the proper quantities of all newspapers and other products, as applicable.

• Oversee the accurate distribution of copies to independent contract carriers.
Manage the communication of complaints or delivery requests to independent contract carriers on a daily basis (including a daily review of the previous day’s complaints).


• Prepare the weekly route settlement to ensure proper payment to contract carriers for services rendered.


• Maintain the distribution center files, including proper sequencing of subscriber accounts and street directory maintenance.


• Show geographic territory to new independent contract carriers, including route assimilation.


• Ensure that procedures are followed which will enable every subscriber to receive a dry, undamaged copy of the product, on time, every day that is included in the subscriber’s product code.


• Recruit, interview, hire and train the distribution center support staff.


• Contract independent contract carriers and file contracts securely.


• Follow up to resolve all customer complaints and requests.


• Develop a comprehensive understanding of the independent contractor agreement, and administer it effectively. Utilize the terms of the independent contractor agreement to insure the best possible service.


• Manage the geographic territory to ensure the best possible delivery service in the most cost-effective manner.


• Using automobile, visually verify delivery of newspapers and other products.



Other Functions

• Perform other duties as required



Essential Qualifications


Competencies






Knowledge, Skills & Abilities



Technical and Functional


Good verbal and written communication skills


The ability to manage and perform multiple tasks simultaneously


Computer knowledge including Microsoft Office and Lotus Notes


Ability to oversee distribution operations, positively impacting customer service.


Regard “excellence in customer service” as main priority


Required Physical Abilities


Able to lift and move 30-50 lbs of newspapers multiple times on a daily basis


The understanding that the focus of the distribution center is to meet and/or exceed the established customer service objectives


Able to operate automobile


Must have reliable vehicle, valid driver's license in the state where residing, and automobile insurance at limits required by PCF



Working Environment


Able to work weekends and early morning hours (2AM-10AM)


Able to work in warehouse type environment



Experience, Education and Certifications Required


Experience Required


Requires a minimum of 1-2 years related work experience


Required Educational Level

[ X] High School Diploma or equivalent